WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards as well as Paypal. Please note, we can only accept one form of payment per order. All transactions are charged in U.S. dollars.

WILL I BE CHARGED SALES TAX?

Sales tax rates vary by state and are subject to change. Be sure to enter your shipping address at checkout to see the sales tax amount.

WHAT'S THE STATUS OF MY ORDER?

To track your order, please set up an account at checkout. This allows you to log in and receive the most up to date information on your order.

WHAT IF I NEED TO MODIFY THE CONTENTS OF MY ORDER?

If you would like to add items to your existing order, please place an additional order. We also cannot remove items from an existing order. Instead, please return any unwanted items once you receive your order, please be responsible for the shipment fee.

HOW DO I CANCEL MY ORDER?

Contact Customer Service within 30 minutes of placing your order to process a cancellation. Cancellations are not guaranteed and can only be made during business hours Monday – Friday, 9:00am – 5:00pm. We cannot cancel orders for you on Saturday or Sunday. If you are unable to process a cancellation in time, you can initiate a return once you receive your order.

DO YOU GIFT WRAP?

All of our products are beautifully packaged because we think of our product as a gift, whether it’s for you or for a loved one.

WHERE DOES endlessbay SHIP?

We ship to the following: all 50 States (including Alaska and Hawaii) and China.

HOW MUCH DOES SHIPPING COST?

We provide free domestic ground shipping during sales promotion. This includes all 50 States (including Alaska and Hawaii) . You're responsible for the shipment fee during non promotion period.

WHEN WILL I GET MY ORDER?

Around 7-10 days during the sales promotion period.

WHAT IF I NEED TO CHANGE MY SHIPPING ADDRESS?

Contact Customer Service within 30 minutes of placing your order during normal business hours Monday – Friday, 8:00am – 5:00pm.

WHAT IS YOUR RETURN POLICY?

If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 60 days. Returns will be refunded in the original method of payment, less shipping and handling.

Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. If your item was damaged upon receipt or if you believe the item you ordered has a manufacturer's defect, please reach out to Customer Service directly. We will accept returns of defective items within three months of purchase. Discoloration is not covered as a manufacturer's defect.
 

HOW DO I RETURN SOMETHING?

To return an item, simply send the items and all original packaging to:
REALGIFTS INC
7545 Irvine Center Drive, Irvine Business Center,
Suite 200, Irvine CA 92620
Tel: +1 (949)-232-6710

 

HOW CAN I EXCHANGE MY ORDER?

We offer limited exchanges by mail. Exchanges will only be honored for the same product in dand placing a new order.

Please contact Customer Service for our lead times, shipping and return policy.

CONTACT US

  Info@endlessbay.com

  REALGIFTS INC
7545 Irvine Center Drive, Irvine Business Center,
Suite 200, Irvine CA 92620